Warranty Policy
OmniliuxBody provides a 1-year limited warranty for eligible OmniliuxBody products purchased directly from omniliuxbody.com.
Warranty Period
The limited warranty lasts for 12 months from the original date of purchase.
Proof of purchase is required for warranty service.
What the Warranty Covers
The warranty covers manufacturing defects in materials or workmanship that occur during normal and intended use of the product.
Examples may include qualifying failures of electronic components or product functions caused by a manufacturing defect.
Warranty eligibility is determined after review of the product, order information, and reported issue.
What the Warranty Does Not Cover
The limited warranty does not cover:
- Accidental damage
- Drops, crushing, impact, or physical abuse
- Misuse or improper handling
- Unauthorized disassembly, repair, or modification
- Damage caused by incompatible accessories or chargers
- Damage caused by exposure to liquids beyond the product's stated water-resistance rating
- Normal cosmetic wear, scratches, or aging
- Loss or theft
- Damage caused by failure to follow product instructions
- Problems caused exclusively by third-party apps, services, networks, smartphones, or operating-system changes
- Products purchased from unauthorized third-party sellers unless required by applicable law
Water-resistance ratings, do not mean that a product is waterproof under all conditions. Refer to the specifications and usage instructions for the individual product.
How to Make a Warranty Claim
Email:
Please provide:
- Your order number
- Proof of purchase
- A description of the problem
- Photos or video demonstrating the issue when reasonably possible
Our support team may ask you to perform reasonable troubleshooting steps before requesting a return.
Warranty Resolution
If we determine that a product has a defect covered by this limited warranty, OmniliuxBody may, depending on the circumstances:
- Repair the product;
- Replace the product with the same model;
- Replace it with a comparable product if the original model is unavailable; or
- Provide another appropriate remedy.
If a return is required for a confirmed warranty-covered manufacturing defect, we will provide return instructions and information regarding applicable shipping arrangements.
Do not ship a warranty return without authorization.
Replacement Products
A warranty replacement may be new or functionally equivalent, depending on product availability and applicable law.
A replacement product does not restart the original warranty period unless required by law. It remains covered for the remainder of the original warranty period or any minimum period required by applicable law.
Consumer Rights
This limited warranty provides specific contractual warranty rights.
You may also have additional statutory consumer rights based on the country or region in which you live. Nothing in this warranty is intended to exclude rights that cannot legally be excluded or limited.